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Thank you for your understanding.
As with any product or service, it is beneficial to be an informed consumer and do your research. To assist with your decision making regarding resurfacing over other
forms and options for updating your fixtures, we have outlined some of our most frequently asked questions, and then some.
Should you still have any questions or concerns which have not been listed below, please do not hesitate to contact us and we would be delighted to address them with you. We can also add them to this page to assist other consumers with your same queries. You can either fill out this form >>>
or call or text us at 484.554.1807. Direct emails can be sent to ContactUs@DenniesResurfacing.com.
See our current response to COVID-19 here >>>
Q. Do you re-caulk like some other companies?
A. No, that is a self sabotaging practice. Caulk has a shelf or use life of a few years before it becomes moldy, but our finishes have a much longer life expectancy. If the caulk is applied to a newly refinished wet tub, the caulk will adhere and bond with our finish once it dries and become One. When it comes time to replace the caulk, the reglazed finish will get bladed out with the caulk and destroy the edges and seal. Our finishes are ready for use the next day and the caulk can be reapplied then no problem. Check out the tutorial on how to caulk a bathtub!
Pictured below is a client's reglazed bathtub where a contractor ripped out the moldy caulk that was applied to the wet finish by another company. This is why we do not caulk onto newly refinished surfaces.
Q. What if I have no window in my bathroom?
A. No problem, unless you live in a dungeon. We use a ventilation system while we are working, to direct all air-born particles off premises via the closest window. As standard, we carry a 25ft hose, and also a 50ft hose for those areas where we work with no exterior windows in the room, to ensure that the fresh particles are always being removed. The smell dissipates with use (ready for use after 24hrs) and of course ventilation, but under normal circumstances there should be just a faint smell in the room after a few days. We recommend fans rather than heaters to those with no windows who wish to speed up the process.
A. For your safety, no. Our resurfacing technician under normal circumstances should only take less than a day to resurface your bathtub or shower, but will require a full day to complete a full room or multiple surface request. Resurfacing requires specialized products, equipment and clothing and once there, your bathroom is unusable to those not properly prepared. You can use your toilet basin once our expert resurfacing technician has left but you must refrain from using any water on the bathtub, shower or sink that has been resurfaced until 24 hours afterwards. The combined preparation, repairs and finish require a certain number of hours to become cured, set and sealed water-tight. Failure to heed to this caution may require a repair job not covered by our warranty.
A. Yes. Unlike franchise companies with large overheads, our family business can afford to make house calls for minor repairs. Chips,
old shower door holes, scratches, rust spots.. With our color matching technology and skills combined, we can make any minor repairs necessary to your fixture and blend the area into the existing
finish so its is close to, if not invisible with the naked eye, if you do not wish to have the entire fixture refinished. It is recommended for durability, to have an entire piece refinished
after repair work has been performed, but it is not necessary. We also perform grout services and repairs, which can be 15 minute fixes or 5 hour projects.. Just contact us to see about your
Q. What are your hidden fees?
A. If we have provided you with a quote, it is likely based on either a picture, a description of, or a trip to the area. Our quotes are almost always steadfast unless the scope of the work changes or is not as described upon arrival on appointment date. A possible example of this can be removal and prepping of prior inferior surfaces. Some property owners are unaware that a surface has been finished before and some simply forget to include it when inquiring about pricing, however removal or prepping of inferior surfaces is a necessity to ensure that our products adhere to the original finish for maximum effect and durability. As we do not provide caulking on the day of service due to the wet finish, it is an extra fee if you would like us to return the following day to caulk in your edges for you, which can be discussed with the technician on the day of service or at scheduling. (However see below how easy it is to do it yourself for the price of a tube of caulk!). A possible other fee might be if the area is not ready for our services when we arrive. For situations such as this we may charge a trip fee and will need to reschedule the appointment. Any coupons, promotions or memberships should be mentioned at the time of estimating and scheduling to be applied and cannot be claimed after work has begun. Clients wanting cabinetry resurfacing can save some money by removing all hardware themselves, prior to our arrival. Otherwise a removal fee is charged per cabinetry unit (single or double door unit) or drawers. Psst! Check out our Current Offers page if you are thinking of booking with us, to see if there is anything going on that you could avail of!
Q. Do you issue refunds?
A. Any refund offered by Dennie's Resurfacing LLC, is at the discretion of the company. Refunds may be offered after repeated attempts, appointments, inspections and/or full or partial warranty issues have been dealt with to the dissatisfaction of both the individual signing the work contract and the company. No full refunds are given due to company time and efforts needing to be taken into account. In legal accordance with CRFA 03.14.2017, our paperwork states the following: "Please read carefully before accepting this courtesy refund. As part of this agreement, accepting this refund signifies that all disputes and claims about or out of the above referenced contract are hereby satisfied, released, discharged, settled and resolved in all respects. Upon acceptance, terms of the settlement, refund, discount or services received may not be discussed with parties outside of those named on the contract outlined to include, but not limited to reviews on the internet, social, published, printed or broadcast medias. Dennie's Resurfacing LLC reserve the right to seek legal compensation for violations of these terms automatically agreed to upon acceptance of the above listed courtesy refund."
Q. What if I need to postpone or cancel my appointment?
A. No problem. If you need to either postpone or cancel an appointment, it is no problem at all to do so before the day of service by contacting us at any method listed on our Contact Us page. We have a very full schedule, typically for 2-5 weeks in advance, and can assist other clients at your appointment time if you need to reschedule. However if postponements or cancellations, also in the form of missed appointments whereby our technicians cannot gain entry to the property for any reason, are made on the day of service or at the scheduled time, we may charge an inconvenience fee. All fees incurred are at the discretion of the company and billed to the individual responsible for the missed appointment on the original contract page, or respectfully added to the ultimate bill at the rescheduled time of service.
Q. What are my bathroom floor options?
A. Textured reglazing or laminate/vinyl tile overlay installation. Reglazing has many options for granite simulation colors, covering both the floor tile and the grout lines. This creates a beautiful uniform finish, eliminating porous and unsanitary grout lines at the same time. To save money on rip-outs, many property owners have chosen to hire us to install waterproof laminate/vinyl flooring that they have already chosen and provided. Your decision depends on keeping the look of the floor tile or not.
Q. Why is there no set pricing online?
A. We use standard pricing to begin with, based on the service areas seen on the map above. However a 'standard bathtub' is different to each individual consumer - 0, 1 or 2 bathtub walls exposed, 2 or 3 wall surround, 3/4 height surround or tub to ceiling tile surround, enclosed tub surround, shower doors.. Likewise with tiled bathrooms. We require square footage to be able to provide a quote for work to be done. A description of 'half wall tile' only tells us a little of what we need to know to be able to help you. Sinks require pictures for quotes as again, sinks vary so much in size and shape, making it difficult to estimate firmly. We have no pricing online as we require more information to be able to confidently quote a project for our clients. All too familiar with other company's 'bait and switch' tactics, we try to be fairly steadfast with our estimates, unless the scope of the work changes upon arrival.
A. With resurfacing, your fixtures get an extended lifetime of 10-15 years with proper care and maintenance. This is variable however not only with care and maintenance, but the location and use of the fixture/ surface. Naturally a daily used fixture like a kitchen sink will receive more wear and tear than one in a guest bathroom for example, or likewise, horizontal tile being used on a floor or countertop as opposed to vertical wall tile which can last indefinitely. See our video with a durability test on our floor products. Only the highest quality industrial eco-friendly VOC compliant products are applied using HVLP turbine equipment, whose guarantee combined we operate under. In normal words, we spray high quality stuff! Professionally resurfacing fixtures outlasts any paint, epoxy, DIY or home project kit available in stores by years, and surpasses their finish in presentation and quality. Be sure to ask your refinisher what products he is using, if you do not choose to hire us or are outside our service area.
Apply painters tape to the width of strip desired. Apply caulk and smooth along with finger into any dips or holes to ensure water tight seal. Pull tape when wet and voila!
Picture courtesy of Pinterest.com
A. Our industrial coating manufacturers boast the extension of fixture life by 15 or even 20 years (depending on location and traffic) with experienced professional application. Abrasives and abrasive cleaners such as Comet or bleaches like Soft Scrub can damage any glossy finish including ours, and greatly decrease it's lifespan and therefore are not recommended as cleaning supplies for your newly refinished surfaces. Read more here >>>
Q. Is there anything you need before you arrive?
A. To perform our work, we require a power source, reasonable heat, a source of running water and a window nearby for ventilation. If other renovations or work is being done in the room or nearby, it is best to have those projects finished before we come in to ensure that no workman drops tools or anything of the sort in the tub, which would not be covered by our warranty. We often get asked about the order of work in a bathroom and we like to be in after projects such as new tile work in case of damage. As bathrooms are generally small, we ask that other project tools and equipment be removed from the area before our arrival, likewise with construction dirt, mortar and dust as they can affect the finish. Failure to follow these guidelines can result in a postponement of the appointment and a possible trip charge.
A. No. Unlike older products or alternative products used by other refinishers, the products that we use today are eco-green products
being approx. 90% waterbased. This means that any active ingredient in the solution becomes deactivated upon contact with more water. Therefore, the solution will flow through your pipes once the
faucet is turned on with no damage being caused. Some companies may in fact use this threat in their product comparisons, but it is simply an empty threat.
Q. Is the smell harmful to pregnant women, infants or the elderly?
A. Probably maybe, so we just say Yes to be safe. The smell of the coatings is the strongest on the day of service and then dissipates daily with ventilation and use. We use a ventilation system while we are working, to direct all air-born particles off premises via the closest window. As standard, we carry a 25ft hose, and also a 50ft hose for those areas where we work with no exterior windows in the room, to ensure that the fresh particles are always being removed. The smell dissipates with use (ready for use after 24hrs) and of course ventilation, but under normal circumstances there should be just a faint smell in the room after a few days. In cases where there are individuals sensitive to the smell, some clients plan to stay with family for a few days, and some even schedule it together with their family getaway so that the work is completed when they get home.
Helpful tip! After the 24hr dry time, if the smell is bothersome, wash the finish down with a soft sponge in a vinegar and dish soap mixture. Finish it all off with a towel dry and see the shine!
A. No problem! If a tap on the side doesn't let you know if it is fiberglass/plastic or cast iron, we can assist. Give us a call to set up a free consultation at your convenience and we will come by and answer any questions you may have. Not fast enough for you? Snap a picture on your phone and text it to 484.554.1807. We have products and processes for all kinds of surfaces - Porcelain, metal, steel, cast iron, ceramic, fiberglass, plastic, even wood and marble.
Q. Why choose us?
A. Our clients speak for us. We encourage ALL research before hiring a company for anything! Please check reviews of all companies online from multiple sources, paying special attention to company names and franchises (who can pay to remove negative reviews or hire random reglazers to service you). While there are many honest service providers out there, there are some individuals who will give the reglazing industry a bad reputation, trying to earn a quick buck, cutting corners with product quality, preparation processes and warranty details. Be wary of low bids on your project, as well as over priced quotes. Our reputation is strong, and our prices are fair, which is what we all need in a service provider.
Did we not answer your question?
A. We love claw foot tubs! Not only do we fix them, but we save them from the dumps and make things out of them! We repair and
restore them, both in place in your home, or in shop, to any color or finish you like! We can even hand paint a design or mural of your choice on there before adding the final layers of seal
coat. We use the highest quality products which, when coupled with our expertise, produce the highest quality finishes. Truly one of a kind, custom colored, real antique pieces of art.
Q. What items can you restore?
A. If it is made of cast iron, metal, porcelain, ceramic china, steel or most other surfaces that rust or discolor, we can probably restore it. While we do not deal with original electrical or mechanical components, we can definitely repair and resurface the body or shell of the item. Non-bathtub and sink related items we have previously restored include refrigerators, ice boxes, gas pumps, war items, radiators, grills, vintage fans, blanket trunks, original radio cabinets, motor cycle and auto body parts, milk canisters, vintage kitchen appliances, even garden railings and statues... and the list continues with each work day! Solid colors and hand applied art, we love to restore old things! If you are unsure if we can help you with your piece, just text or email us pictures of the item for a quote. It can be brought or shipped to us in Bethlehem PA.
Q. How can I get my piece to you?
A. You have 3 options. You can bring it, you can ship it, or you can contact us for pick up and drop off fees. We can help you unload and load your piece while at our facility. At this time we do not have a fork lift/pallet jack. We are located in Bethlehem PA.
Q. How long does a typical restoration take?
A. Each piece is separate. Some pieces such as bath tubs require exterior sand blasting which adds to the return time, whereas some pieces such as war items/relics require just an in-house dismantling and sanding before the finishing process. Each piece has equal priority and is restored as per the contract, in the order of which it was received. Turn around time is wholly based on the current order volume, being anywhere from 1-8 weeks, depending on the time of year.
A. Yes we do! We are very proud of our ever-changing collection of antique tubs by so many great early manufacturing companies -
Standard Sanitary Mfg. Co., Ahrens & Ott, J.L. Mott, Kohler of Kohler... Regardless of the brand, tubs start at 225lbs, coming in lengths of 4ft, 4.5ft, 5ft, 5.5ft and 6ft, with pedestal tubs
available also. Contrary to popular belief, not all feet are interchangeable between tubs, therefore all tubs come as a package of tub and feet/pedestal.
Picture courtesy of Pinterest.com
Q. What are tub safety conversions/ inserts?
A. Honestly? They are a fantastic, low cost, fast solution that brings huge peace of mind to those requiring assistance getting in and out of a tub - and to those helping them. For a fraction of the cost of a limited mobility tub replacement by other companies, our conversion kits use the existing tub wall to enable loved ones to shower and bathe without having the tub wall to maneuver over. The conversion is fast, taking just a few hours and is ready for use the following day. Oftentimes a sudden affliction like a stroke or heart attack can unfortunately occur without warning or planning, and we have often received calls from loved ones so that the low cost safety option is already installed before the individual arrives home from the hospital or rehabilitation clinic. Whether the tub is made from fiberglass or metal, we can cut into the side of the tub for either a regular or wide insert and then create a water tight seal around the entire piece. The entire tub can also be refinished at this point too, all in one day, to create a new looking tub fixture. Your loved one can easily move or be assisted in and out of the tub for safer bathing. Read more on it and see pictures here >>>
Q. Are there other safety options?
A. As well as the step-through insert, we can also apply a non-slip finish to the bottom of the tub to help prevent falls while in the tub. This finish can be applied to any color tub and resembles an invisible textured surface to the bottom of the tub, dispelling the need for decals or worse yet, bath mats that your loved one could trip on.
Q. Does the tub insert lose the bath function?
A. No. If you like, you can choose the basic option of the tub insert with no cap which creates an opening and sits in the wall of the tub. However there is also an extra piece known as a cap (active link), which can be purchased so that the bather can fill the tub with water to enjoy a bath soak. If you have already had the insert applied to you tub and decide that you are missing the bathing function of the tub, simply contact us so that we can order the cap piece for you.
Q. Does the tub insert come in different colors?
A. The tub safety inserts come in a standard white color. We have installed these in a variety of colored tubs as the home owner is satisfied, or we have also refinished entire tubs in a bright white so that the whole piece resembles one new unit. The choice is completely up to you and your budget.
Q. Do you install hand rails?
A. While we do not install grab bars ourselves, we do recommend this company operated by a geriatric care RN who assists with elderly care and mobility. Please note that we are not financially affiliated or legally responsible for any issues following the endorsement of this company.